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Privacy

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use Sendexa's services.

Last Updated: June 26, 2026
Version: 2.0
Applies globally

Table of Contents

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Our Privacy Commitment

At Sendexa, we believe in transparency and giving you control over your data. This Privacy Policy explains how we handle your personal information with the utmost care and respect.

1. Introduction

Sendexa ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, APIs, platform, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you have any questions, please contact our Data Protection Team.

🌍 This Privacy Policy applies to all users globally and complies with international data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We collect information to provide better Services to our users. We collect the following types of information:

2.1 Information You Provide

Account Information
  • Name, email address, phone number
  • Company name and job title
  • Account credentials (username and password)
  • Billing and payment information
  • Preferences and settings
Content and Messages
  • Messages sent through our APIs
  • Communication preferences and history
  • Customer support inquiries and feedback
  • Survey responses and testimonials
Verification Data
  • Identity documents (passports, IDs, licenses)
  • Biometric data (facial recognition for verification)
  • Selfie images for liveness detection
  • Address verification documents

2.2 Information We Automatically Collect

Technical Data
  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Referral URLs and navigation patterns
  • API usage and performance metrics
Usage Data
  • Feature usage and interaction patterns
  • Session duration and activity timestamps
  • Error reports and performance data
  • Search queries and preferences

2.3 Information from Third Parties

  • Carrier and network provider information
  • Fraud detection and verification services
  • Analytics and marketing partners
  • Social media platforms (if you connect accounts)

3. How We Use Your Information

We use your information to provide, improve, and protect our Services. This includes:

Service Delivery
  • Processing messages and communications
  • Verifying user identities
  • Managing accounts and billing
  • Providing customer support
Security & Fraud
  • Monitoring for suspicious activity
  • Preventing fraud and abuse
  • Enforcing our Terms of Service
  • Protecting user accounts
Product Improvement
  • Analyzing usage patterns
  • Developing new features
  • Optimizing performance
  • Conducting research
Communication
  • Sending service notifications
  • Sharing product updates
  • Responding to inquiries
  • Marketing (with consent)

📢 Legal Basis for Processing:We process your data based on contract necessity, legal obligations, legitimate interests, and consent (where required). You have the right to withdraw consent at any time.

4. Information Sharing

We do not sell your personal information. We may share your data in the following circumstances:

4.1 Service Providers

  • Third-party vendors who help us deliver our Services (cloud providers, payment processors, etc.)
  • Carriers and telecommunications providers for message delivery
  • Verification and fraud prevention services
  • Analytics and performance monitoring partners

4.2 Legal Requirements

  • To comply with applicable laws and regulations
  • To respond to lawful requests from authorities
  • To enforce our Terms of Service
  • To protect our rights and safety

4.3 Business Transfers

  • In case of merger, acquisition, or asset sale
  • With proper notice and user consent where required

5. Data Security

We implement comprehensive security measures to protect your data:

Encryption
  • TLS 1.3 for data in transit
  • AES-256 for data at rest
  • End-to-end encryption where applicable
Infrastructure
  • Secure cloud infrastructure
  • Regular security audits
  • Automated backup and recovery
Access Control
  • Role-based access control
  • Multi-factor authentication
  • Regular access reviews
Monitoring
  • 24/7 security monitoring
  • Intrusion detection systems
  • Incident response procedures

🔒 Security Commitment:We are SOC 2 and ISO 27001 certified. Your data is protected with industry-leading security practices.

6. Data Retention

We retain your data for as long as necessary to provide our Services and fulfill the purposes outlined in this policy.

  • Account Data: Retained until you delete your account, plus up to 30 days for recovery purposes.
  • Message Content: Retained for up to 30 days for delivery purposes, unless otherwise required.
  • Verification Data: Retained for as long as necessary for legal compliance (up to 5 years).
  • Usage Data: Retained for up to 12 months for analytics and performance monitoring.
  • Billing Data: Retained for up to 7 years for tax and accounting purposes.

We may retain certain data for longer periods when required by law or for legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you.

Right to Deletion

You can request deletion of your personal data, subject to legal requirements.

Right to Portability

You can request a copy of your data in a structured, machine-readable format.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Object

You can object to processing of your data for certain purposes.

Right to Withdraw Consent

You can withdraw consent at any time where processing is based on consent.

📋 To exercise your rights:Contact us at privacy@sendexa.co. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage:

Essential Cookies

Required for basic functionality, authentication, and security.

Analytics Cookies

Help us understand how you use our Services and improve them.

Preference Cookies

Remember your settings and preferences for future visits.

Marketing Cookies

Used to deliver relevant advertisements (with your consent).

You can manage your cookie preferences through your browser settings or our cookie consent tool.

9. Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices.

  • Third-party services have their own privacy policies.
  • We recommend reviewing their policies before using them.
  • We are not liable for any data breaches or incidents on third-party platforms.

🔗 We use trusted third-party services including cloud providers (AWS, Google Cloud), payment processors (Stripe), and analytics partners (Google Analytics). Each complies with industry standards for data protection.

10. International Data Transfers

As a global company, we may transfer your data across international borders:

  • Data may be transferred to countries with different privacy laws than your country of residence.
  • We ensure appropriate safeguards for international transfers.
  • Standard Contractual Clauses (SCCs) are in place for EU-UK data transfers.
  • We comply with cross-border data transfer regulations and requirements.

11. Children's Privacy

  • Our Services are not directed at children under 18.
  • We do not knowingly collect data from children.
  • If we discover we have collected data from a child, we will delete it promptly.
  • Parents or guardians can contact us to request deletion.

12. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of significant changes via email or platform notification.
  • The "Last Updated" date at the top indicates when this policy was last revised.
  • Continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Team:

Email
privacy@sendexa.co

For privacy-related inquiries

General Contact
hello@sendexa.co

General inquiries

Phone
+233 50 801 8181

Mon-Fri, 9AM-6PM GMT

Address

Akatsi
Volta Region, Ghana

Data Protection Officer

For privacy and data protection matters, please contact our DPO:

dpo@sendexa.co
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