Terms of Service

1. Agreement to Terms

Welcome to Sendexa ("Company", "we", "us", "our"). These Terms of Service ("Terms") govern your use of our website, APIs, platform, and all related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

These Terms apply to all users, including but not limited to visitors, developers, businesses, and customers who use our Services.

2. Definitions

3. Account Registration

To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration.

3.1 Account Eligibility

• You must be at least 18 years old to create an account.
• You must have the legal capacity to enter into a binding agreement.
• You may not create an account if you are a competitor or if you have been previously banned from our Services.
• You must use your real identity and provide valid contact information.

3.2 Account Security

• You are responsible for maintaining the security of your account credentials.
• You must immediately notify us of any unauthorized access or security breach.
• You are liable for all activities that occur under your account.
• We recommend using strong passwords and enabling two-factor authentication.

4. Services

Sendexa provides a comprehensive suite of communication APIs and services, including but not limited to:

4.1 Service Availability

• We strive to maintain 99.99% uptime for our Services.
• Scheduled maintenance will be communicated in advance.
• We are not liable for service interruptions beyond our reasonable control.

4.2 Service Modifications

• We may update, modify, or discontinue features at any time.
• Major changes will be communicated to users in advance.
• Continued use of Services after changes constitutes acceptance.

5. Usage Requirements

5.1 Acceptable Use

You agree to use our Services responsibly and in compliance with all applicable laws and regulations. You must not:

• Use our Services for any illegal or unauthorized purpose.
• Send spam, bulk unsolicited messages, or deceptive content.
• Violate any telecommunications laws or carrier policies.
• Attempt to circumvent our rate limits or security measures.
• Use our Services to transmit malware, viruses, or harmful code.
• Infringe on intellectual property rights of others.
• Harass, threaten, or abuse any individual or group.
• Use our Services for political campaigning without consent.

5.2 Rate Limiting

• We enforce rate limits to ensure fair usage and service stability.
• Users exceeding rate limits may have their access temporarily restricted.
• Enterprise customers can request higher limits.

6. Fees and Payments

6.1 Pricing

• Our pricing is transparent and available on our website.
• Fees are subject to change with 30 days' notice.
• Customers will be notified of any price changes in advance.
• All fees are denominated in USD unless otherwise specified.

6.2 Billing

• We bill monthly based on your usage and pricing plan.
• Invoices are generated and sent via email.
• Payment is due within 15 days of the invoice date.
• We accept major credit cards, PayPal, and bank transfers.
• Enterprise customers may have extended payment terms.

6.3 Refunds

• Prepaid services are non-refundable.
• We may provide refunds or credits at our sole discretion.
• Unused credits do not expire unless stated otherwise.

6.4 Taxes

• You are responsible for any applicable taxes.
• We may collect VAT, GST, or other sales taxes as required.
• Tax-exempt customers must provide valid documentation.

7. Data Privacy and Security

7.1 Data Collection

• We collect data necessary to provide our Services.
• Our Privacy Policy details how we handle your data.
• We use industry-standard encryption to protect your data.

7.2 Data Ownership

• You retain ownership of your data and Content.
• We do not claim ownership of your data.
• You grant us a license to process your data to provide our Services.

7.3 Data Security

• We implement technical and organizational measures to protect your data.
• All data is encrypted in transit (TLS 1.3) and at rest.
• We regularly audit our security practices.
• In case of a data breach, we will notify affected users promptly.

7.4 Data Retention

• We retain data as long as necessary to provide our Services.
• You may request data deletion in accordance with our Privacy Policy.
• We may retain certain data for legal compliance purposes.

8. Intellectual Property

8.1 Our IP

• All content, code, design, and materials on our platform are owned by Sendexa.
• Our trademarks, logos, and trade names are protected.
• You may not use our IP without prior written consent.
• Our APIs and documentation are proprietary and confidential.

8.2 User Content

• You retain all rights to your Content.
• You grant us a worldwide, non-exclusive, royalty-free license to use your Content to provide our Services.
• We will not use your Content for any purpose outside providing our Services.

8.3 Feedback

• Any feedback, suggestions, or ideas you provide become our property.
• We may use feedback to improve our Services without compensation.

9. Termination

9.1 By You

• You may terminate your account at any time.
• Upon termination, you will no longer have access to our Services.
• Any outstanding fees remain due and payable.
• We will delete your data in accordance with our Privacy Policy.

9.2 By Us

• We may suspend or terminate your account if you violate these Terms.
• We may terminate for non-payment or fraudulent activity.
• We reserve the right to discontinue our Services with reasonable notice.

9.3 Survival

• Provisions that by their nature should survive termination will do so.
• These include intellectual property, warranty disclaimers, and limitation of liability.

10. Disclaimers and Warranties

10.1 AS-IS Basis

• Our Services are provided "AS-IS" and "AS AVAILABLE."
• We do not make any warranties, express or implied.
• This includes implied warranties of merchantability and fitness for a particular purpose.
• We do not guarantee that our Services will be error-free or uninterrupted.

10.2 Third-Party Services

• We are not responsible for third-party services or products.
• Your use of third-party services is subject to their terms.
• Integration with third-party services is provided "AS-IS."

11. Limitation of Liability

11.1 No Liability

• To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages.
• This includes loss of profits, revenue, data, or business opportunities.

11.2 Maximum Liability

• Our total liability to you is limited to the amount you paid us in the preceding 12 months.
• This limitation applies regardless of the legal theory of the claim.

11.3 Exclusions

• The above limitations do not apply in cases of gross negligence or willful misconduct.
• Some jurisdictions do not allow the exclusion of certain warranties or liability limitations.

12. Indemnification

• You agree to indemnify and hold Sendexa harmless from any claims arising from your use of our Services.
• This includes claims related to your Content, violations of these Terms, or violations of laws.
• We reserve the right to assume exclusive defense of any claim subject to indemnification.
• You agree to cooperate with us in defending any such claim.

13. Governing Law

• These Terms are governed by the laws of Ghana.
• Any disputes arising from these Terms will be resolved in the courts of Accra, Ghana.
• International users agree to submit to the jurisdiction of Ghanaian courts.
• The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Changes to Terms

• We may update these Terms from time to time.
• We will notify you of significant changes via email or platform notification.
• Continued use of our Services after changes constitutes acceptance.
• If you do not agree to the changes, you must stop using our Services.
• The "Last Updated" date at the top indicates when these Terms were last revised.

15. Contact Us

If you have any questions about these Terms, please contact us: